Customer service will be a key area of focus for government this financial year.
This was stressed by the Minister for Defence and National Security, Inia Seruiratu to the Acting Commissioner of Police Rusiate Tudravu and members of the senior command during his visit to Police Headquarters this morning.
Seruiratu says the Fiji Police Force like any other government institution needs to realise the importance of customer service and it’s not just about the customer always being right, but about treating customers like they would treat their family in a professional and respectable manner.
Members of the Fiji Police Command Group were reminded by Seruiratu that for anyone who is serious about making considerable headway in any work, they need to understand why customer service is so important.
He told the officers that they should treat people with respect.
Seruiratu says at times it’s a challenge and it’s hard to be humble because of the uniform the officers wear but there is no harm in addressing people as Sir’s and Madam or Mr and Ms.
